These pages summarise how Kumunda operates day to day. They are not legal advice; ask a qualified professional if you need certainty for your situation.

Refund Policy

We want fair outcomes when something goes wrong with a payment or order. This policy describes how refunds are usually handled; specific cases may depend on payment method and whether goods have already shipped.

If an online payment succeeded but no order should have been charged (for example a duplicate charge or a cancelled order before fulfillment), we work with our payment partner to reverse or refund the payment where possible.

If you paid into an escrow-style flow, release or refund follows the status of delivery confirmation as communicated to you during the order.

For bank transfer or cash on delivery, corrections are handled manually with our operations team; keep your order reference when you contact us.

If you change your mind before dispatch, contact us immediately. Once inputs have left our control, returns may not be possible unless the product is faulty or not as described.

Chargebacks or provider disputes should be a last step; please contact us first so we can resolve the issue quickly.

Nothing here limits your statutory rights as a consumer under applicable law in Malawi.